Delete your MyBase Live account

You can delete your MyBase Live account, made by Olive Arc Technology, at any time: in the app, on the website, or by email. Your account is the same everywhere, so deleting it once removes it from the app and the website.

In the app

1. Open MyBase Live and go to Settings.
2. In the Account card, tap Delete my account.
3. Enter your password and tap Delete my account again.

On the website

1. Sign in at mybaselive.com and open Settings.
2. In the Account card, choose Delete my account, enter your password and confirm.

By email

If you can’t sign in, write to [email protected] from the email address on your account, with the subject “Delete my account”. We delete it within 30 days and reply to confirm.

What is deleted

• Your account: name, email address, password, company and preferences.
• Your connected platforms (Google AdMob, Unity Ads, Google Play, App Store) and the credentials and tokens we kept to read them.
• The reports and figures we keep for you. Most go at once; the last short-lived copies expire within 30 days.
• Your plans, in-app purchase records and sign-ins on every device.

What is kept

• Billing records, for as long as tax and accounting law requires, with your account removed from them.
• Server logs, for a limited period, for security and diagnostics.

Subscriptions

A plan bought in the app is billed by Google Play, and deleting your account doesn’t cancel it. Cancel it first in the Google Play Store under Payments & subscriptions → Subscriptions.

More about how we handle your data is in our Privacy Notice.